You might have spent weeks or even months, meticulously selecting the perfect pieces to transform your HDB or condo into a stylish home from an online furniture shop. But as the delivery team arrives, a problem emerges - your beautiful new furniture won’t fit into the lift! What happens next?
Situations like these can be stressful. But how can you handle this situation effectively? Here’s a straightforward process to ensure minimal disruption and maximum peace of mind for you.
Key Takeaways:
- If the furniture cannot fit into the lift, our delivery team will assess whether it can be safely carried up via the stairs. They will evaluate space availability and safety concerns to ensure the process does not pose any hazards.
- If stair delivery is feasible, please note that additional charges per item will apply. Refer to our Staircase Delivery Fees for detailed information on these charges.
- If stair delivery is deemed hazardous and cannot proceed, Megafurniture will refund any payments made for the undeliverable furniture. Our customer service team will assist you through this process to ensure a smooth experience.
- Sometimes, immediate delivery may not be possible even if stair delivery is feasible due to other scheduled deliveries. In such cases, Megafurniture reserves the right to rearrange an alternative delivery date, prioritising timely delivery and customer convenience.
What We Do When Furniture Can’t Fit Into The Lift Upon Delivery
Assess The Situation
When our delivery team encounters a piece of furniture that cannot fit into the lift, the first step is to assess if it can be safely carried up via the stairs. This assessment is crucial to determine the feasibility and safety of the delivery process. Our team will carefully evaluate the following:
Space Availability: The width of the stairway and any tight corners that may pose a risk of damage to the furniture.
Safety Concerns: Ensuring the process does not obstruct passageways or pose a hazard to the delivery team or residents.
If the process is deemed non-hazardous, we will proceed with the delivery via stairs. However, it’s important to note that additional charges per item will apply for this service. For detailed information on how these fees are charged, please refer to our Staircase Delivery Fees.
When Stair Delivery Is Not Possible
In cases where carrying the furniture up the stairs is assessed to be hazardous – for instance, if the stairway is too narrow or poses a risk of damage to the furniture – Megafurniture reserves the right not to proceed with the delivery. We believe in prioritising safety and protecting your investment.
Should such a situation arise, rest assured that we will not leave you in a lurch. Megafurniture will refund any payments you have already made for the delivery of the furniture that could not be delivered. Our customer service team will assist you through this process to ensure a smooth and hassle-free experience.
Rearranging Delivery
Sometimes, even if stair delivery is possible, the predetermined timing might not allow for immediate delivery, especially if there are other pending deliveries scheduled for that day. In such cases, Megafurniture reserves the right to rearrange an alternative delivery date. We understand the importance of timely delivery, and we will work with you to find the earliest possible date that fits your schedule.
Preparing for Delivery
To avoid such scenarios and ensure a smooth delivery process, we recommend that our customers take the following steps before the scheduled delivery day:
- Check the dimensions of your lift, stairway, and doorways against the measurements of the furniture you are purchasing. This proactive step can help prevent potential issues.
- If you anticipate any delivery challenges, inform our customer service team in advance. We can provide guidance and discuss potential solutions to ensure a seamless delivery experience.
Megafurniture’s Commitment
At Megafurniture, customer satisfaction is our top priority. We strive to provide clear communication and effective solutions for any challenges that may arise during the delivery process. Our team is dedicated to ensuring that your experience with us is positive, from the moment you select your furniture to the final delivery.
Should you have any concerns or require further assistance, do not hesitate to contact our customer service team. We are here to help you every step of the way.
Customer Service
CS Working Hours:
Mon-Fri, 11am to 7pm, excluding PH.
enquiry@megafurniture.sg
Your home transformation journey is important to us, and we are here to support you every step of the way. Don’t let delivery concerns hold you back. Visit Megafurniture today and explore our stunning collection. Enjoy exclusive deals, hassle-free delivery, and exceptional customer support.
Partner Experience Centre
Maxi Home Joo Seng
134 Joo Seng Level 2
Singapore 368359
Opens Daily: 1130am to 9pm
Maxi Home West
3 Toh Tuck Link #01-02
Singapore 596228
Opens Daily: 1130am to 9pm