Returning a piece of furniture can sometimes be frustrating, especially when you are really disappointed with your purchase. And on top of this, you might wonder if you decide to return this piece of furniture, will it cost you a dime? Without knowing the return fees, you’ll be doomed with anxiety. Well, fret not, as we understand the mix of emotions that arises from this experience.
We want to make the return process as smooth and as hassle-free as possible. You have a sofa that didn’t fit the way you imagined, or a dining table that doesn’t go well with your sideboard, then we’ve got your back on this one! Understanding the return policy charges beforehand can alleviate stress and ensure a smooth return process, fostering a more positive shopping experience.
Key takeaways from this guide:
- Megafurniture's return policy includes charges for staircase delivery, delivery location surcharges, and delivery timing surcharges.
- Most products can be returned within 24 days of delivery, except for customised, clearance, or assembled items.
- Megafurniture may charge extra for staircase delivery, delivery location surcharge, and delivery timing surcharge.
- Products must be unused, undamaged, and in their original packaging for a refund.
- Free delivery for orders over S$200, with standard fees for orders below.
What You Need To Know About Megafurniture’s Return Policy Charges
When it comes to returning a product, we want to be transparent about the charges involved. While we strive to offer free returns for local orders, there are certain fees that may apply, such as staircase delivery charges, delivery location surcharges, and delivery timing surcharges. These fees help us cover the costs associated with processing your return and ensuring that the product is returned to us in its original condition.
Megafurniture’s Simple and Convenient Return Policy
We believe that returning a product should be simple and convenient. That's why we've outlined our return policy in a clear and concise manner, so you know exactly what to expect. Whether you're returning a product due to a manufacturing defect or simply because it didn't meet your expectations, we're here to help you every step of the way.
Understanding Megafurniture's Return Policy Charges
Products Eligible For Return
You have the option to return products if you're not satisfied with your purchase. Requests for returns must be made within Twenty-Four (24) days from the delivery date for a full refund. However, the full refund amount will exclude any delivery, assembly, delivery timing, delivery location, and/or staircase delivery fees paid when the original order was made.
- All products qualify for a return except for the following:
- Customised/Custom Made products
- Clearance products
- Products that require on-site assembly
- Modular Wardrobes
- Bedroom sets
- Products that are not in new and unopened condition
- Products that have been used, stained, torn, washed, discoloured, dented, damaged, and/or with traces of fragrance or odours
Additional Fees
- Megafurniture may charge you for additional fees during the return trip, including:
- Staircase delivery charges
- Delivery location surcharge
- Delivery timing surcharge
Conditions for Return
- Products should be unused, undamaged, in a resalable condition, and with its original packaging fully intact.
- Megafurniture has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
Delivery Charges
- There are no delivery charges for all purchases that are self-collected from our warehouse.
- Free Delivery: Orders must be at least worth S$200 to be eligible for free delivery.
- Standard Delivery Fees: For orders below S$200, standard delivery fees apply based on purchase amount.
- After Hours Delivery Fees: Any delivery time slots requested to be scheduled after 6pm during standard delivery days will be subject to a S$80 surcharge.
- Delivery Surcharge for Saturday: For Condominiums, S$80 surcharge applies. For HDB/Landed, S$40 surcharge applies.
Staircase Delivery Fees
- For furniture, additional charges per non-wardrobe/wardrobe item apply for staircase delivery.
- For electronic appliances, additional charges per appliance apply for staircase delivery.
- Fees also apply to stairs within landed properties or HDB maisonettes.
Delivery Surcharge for Selected Locations
- There will be a S$30 surcharge for delivery to Sentosa/Jurong Island/Military Camps.
Navigating the charges involved in returning a product can be overwhelming, but with Megafurniture, you can rest assured that we're here to make the process as easy and stress-free as possible. So if you find yourself in a situation where you need to return a product, don't hesitate to reach out to us. We're here to help you every step of the way.
If you have any questions, or need further assistance, our friendly and knowledgeable customer service team is here for you. Please feel contact them at 6950 2657 or send an email at enquiry@megafurniture.sg.
Customer Service Working Hours:
Mon-Fri, 11am to 7pm, excluding PH.
And if you are already confident to shop at Megafurniture, feel free to browse our wide range of furniture pieces today and enjoy a hassle-free shopping experience with our transparent return policy charges. Let’s create that perfect space that you’ve coveted so much together!
Partner Experience Centre
Megafurniture X Maxi Home Joo Seng
134 Joo Seng Rd #02-01
Singapore 368359
Opens Daily: 11am to 9pm
Directions Here
Megafurniture x Maxi Home Toh Tuck Link
3 Toh Tuck Link #01-02
Singapore 596228
Opens Daily: 11:30am to 9pm
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