Shipping large items, especially furniture, can often be a complex and daunting task. At Megafurniture, we understand the concerns our customers may have regarding shipping. To help you navigate through this process smoothly, we’ve compiled a comprehensive guide addressing the most frequently asked questions and providing solutions to common concerns. This article aims to ensure that you have all the necessary information at your fingertips, making your shopping experience with Megafurniture as seamless as possible.
General Shipment Information
What is Megafurniture’s shipping policy?
At Megafurniture, our shipping policy is designed to provide our customers with flexible and reliable delivery options. We offer standard shipping, which typically takes 5-7 business days, and expedited shipping options for those who need their items sooner. Our goal is to ensure that your furniture arrives safely and promptly.
How are shipping costs calculated?
Shipping costs at Megafurniture are calculated based on several factors:
- Distance: The distance between our warehouse and the delivery address.
- Size and Weight: Larger and heavier items generally cost more to ship.
- Shipping Method: Standard shipping is less expensive than expedited or same-day shipping.
How can I qualify for free delivery, and what are the conditions?
To qualify for free delivery, your order must be worth at least S$300, and your delivery location must be accessible by an elevator/lift or on the same floor as the goods loading/unloading area. If your order does not meet these criteria, standard delivery fees will apply.
What are the standard delivery fees for orders that do not qualify for free delivery?
If your order does not qualify for free delivery, the standard delivery fees are as follows:
- For purchases below S$50: S$6.90
- For purchases below S$100: S$12.90
- For purchases below S$200: S$16.90
Are there additional fees for deliveries scheduled after hours or on Saturdays?
Yes, there are additional fees for after-hours and Saturday deliveries:
- After-hour delivery (after 6pm): S$80 surcharge per item.
- Saturday delivery surcharge: S$80 for condominiums and HDB/landed properties.
What are the staircase delivery fees for furniture and electronic appliances?
If the delivery crew cannot use the elevator, additional staircase delivery fees apply:
For furniture:
- S$10 per non-wardrobe item per non-lift-accessible storey.
- S$20 per wardrobe item per non-lift-accessible storey.
For electronic appliances:
- Washer (and equivalent appliances): S$20 for the first level, plus S$10 for each subsequent level.
- 2-door refrigerator: S$40 for the first level, plus S$20 for each subsequent level.
- Multi-door/side-by-side refrigerator: S$50 for the first level, plus S$20 for each subsequent level.
Placing an Order 
How do I place an order for delivery?
Placing an order with Megafurniture is simple and straightforward. Here’s a step-by-step guide:
- Browse our Catalogue: Visit our website and explore our extensive range of furniture items.
- Select Your Items: Choose the items you wish to purchase and add them to your cart.
- Proceed to Checkout: Once you’ve selected all your items, go to your cart and click on the checkout button.
- Enter Shipping Details: Provide the necessary shipping information, including your address and contact details.
- Choose Shipping Method: Select your preferred shipping option.
- Make Payment: Complete the payment process using your preferred payment method.
- Order Confirmation: You will receive an order confirmation email with details of your purchase and expected delivery date.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address after placing an order but it must be done before the order has been shipped. To modify your delivery details, contact our customer service team as soon as possible. They will assist you in updating the address. Please note that changing the delivery address may affect the delivery timeframe and additional charges may apply.
Issues with Orders
What if my furniture arrives damaged?
While we take every precaution to ensure your furniture arrives in perfect condition, damage can occasionally occur during shipping. If your furniture arrives damaged:
- Document the Damage: Take photos of the damaged items and packaging.
- Report the Damage: Contact our customer service team immediately to report the issue.
- Resolution: Depending on the extent of the damage, we will arrange for a replacement, repair, or refund. Our goal is to resolve the issues as quickly as possible.
What if I receive the wrong item?
If you receive an item that you did not order:
- Contact Customer Service: Reach out to our customer service team to report the error.
- Provide Order Details: Have your order number and details ready to help expedite the process.
- Resolution: We will arrange for the correct item to be shipped to you and for the incorrect item to be returned at no cost to you.
Orders & Returns
How can I cancel my order, and are there any restrictions?
To cancel your order, you must notify our customer service team at least 48 hours before the delivery date. You can do this by calling +65 6950 2657 during office hours or emailing us at enquiry@megafurniture.sg. Please provide your order invoice number to process the cancellation. Note that cancellation of clearance and customised items is not allowed after order confirmation.
Can I change the delivery date, time, or address after placing my order?
Yes, you can change the delivery date, time, or address, but you must notify our customer service team at least 48 hours before the original delivery date or the new delivery date. You can make the changes by calling +65 6950 2657 during office hours or emailing us at enquiry@megafurniture.sg. Please provide your order invoice number. Changes are subject to Megafurniture’s delivery schedule and discretion, and additional charges may apply.
What should I do if the delivered item cannot fit into the lift?
If the item cannot fit into the lift, our delivery team will notify you and assess whether it can be safely carried up the stairs. If deemed safe, additional charges will apply: $10 per item for each level. For example, delivery to level 6 will incur an additional $60 per item. If delivery via the stairs is not possible, Megafurniture reserves the right to cancel the delivery and refund your payment.
What are the policies for exchanging, returning, or refunding an item?
Requests for exchanges, returns, or refunds must be made within 7 days of receiving the item(s). You can contact our customer service team by calling +65 6950 2657 during office hours or emailing us at enquiry@megafurniture.sg, providing your order invoice number. Clearance and customised items are not eligible for exchange, return, or refund. Items must be unused, undamaged, in resalable condition, and in their original packaging. Refunds exclude any delivery, assembly, timing, location, and staircase delivery fees. Additional fees may apply for returns in surchargeable locations or if staircase delivery is required.
What should I do if I miss the delivery date and time?
If you miss the delivery date and time, it is at the discretion of our delivery team to wait, subject to their schedule. Additional charges will apply for scheduling a re-delivery on another date and time. You can schedule a re-delivery by calling +65 6950 2657 during office hours or emailing enquiry@megafurniture.sg.
Conclusion
At Megafurniture, we strive to make your shopping and shipping experience as smooth and hassle-free as possible. We hope this comprehensive FAQ guide has addressed your concerns and provided you with valuable information about our shipping policies and procedures. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. Your satisfaction is our top priority, and we are here to ensure that your furniture arrives safely and promptly, ready to enhance your home.