Support: (+65) 85719318 - Email: enquiry@megafurniture.sg
          Opening Hours: 10am - 6am (Mon - Fri)

Orders & Returns

Cancellation of order.

Cancellation of orders must be made at least 48 hours before delivery date. You can notify our customer service team by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg. Order invoice number will have to be provided for our team to process the cancellation. Cancellation of clearance and customised item is not allowed after confirmation of order.

Selection of delivery dates & time.

The delivery date and time you’ve selected is only tentative. Our customer service team will contact you once the order is placed to confirm with you the date and timing for delivery.  We’ve requested for your preference in date and time such that we can plan the delivery route to cater to your requirements as a value-added service. In the event we are unable to keep within the time frame, we will inform you of the changes in the delivery time frame the day before delivery.

Changing of delivery date, delivery timing and delivery address after order is placed.

Changing of delivery information must be made at least 48 hours before the original delivery date or 48 hours before the new delivery date.  You can notify our customer service team about the changes by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg.  Order invoice number will have to be provided for our team to process the changes. Requests for change of delivery information are subjected to Megafurniture's delivery schedule and discretion. Additional charges may apply (if any) depending on the changes.

Refer to our Terms and Conditions for more information on delivery charges.

Change, add or remove items after order is placed.

Changing, adding or removing of items in order must be made at least 48 hours before delivery date. You can notify our customer service team about the changes by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg. Order invoice number will have to be provided for our team to process the changes in the order. Changes to items in the order are subjected to stock availability and delivery lead time. Changes to customised item is not allowed after confirmation of order. Delivery charges will apply if removing item(s) from order results in order amount lowered to below $300 (requirement for free delivery).

Refer to our Terms and Conditions for more information on delivery charges.

Combining two or more orders. (same delivery date and timing)

Request to combine two or more seperate orders to scedule for the same delivery date and timing will must be made at least 48 hours before delivery date. You can notify our customer service team by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg. Order invoice number will have to be provided for our team to process the request. Requests to combine orders are subjected to stock availability, delivery schedule and delivery lead time.

Item cannot fit into the lift on the day of delivery. 

If the item to be delivered cannot fit into the lift, our delivery team will notify you and assess whether the item can be carried up by stairs as item may be prone to damage narrow stairway or obstructing passageway. Megafurniture reserves the right not to proceed with the delivery and refund you the payments made for the order.

For delivery via staircase, additional charges will apply to each item as follows: $10 for every level. (e.g. Delivery to level 6: Additional charges per item = $60 )

Refer to our Terms and Conditions for more information on delivery charges.

Re-Delivery ( missed delivery date and timing )

If you missed the delivery date and timing (not at home), it is up to our delivery team's discretion to wait for you subjected to their delivery schedule for that day. Additional charges will apply depending on item for scheduling of re-delivery on another delivery date and timing.

You can schedule for re-delivery by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg. 

Reject item upon delivery

You have the right to reject the item if there are manufacturing defects or damage at no cost or schedule for an exchange.  You can contact our customer service team to schedule for an exchange by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg.  Rejection of item upon delivery is not allowed for clearance items.

Refer to our Terms and Conditions for more information on our Damage Policy.

Exchange, return or refund of item(s)

Requests to exchange, return or refund have to be made withing 7 days of receiving the item(s). You can contact our customer service team by calling 8571 9318 during office hours or email us at enquiry@megafurniture.sg. Order invoice number will have to be provided for our team to process the request.  All clearance and customised item(s) will not be allowed for exchange, return or refund. Megafurniture reserves the right to decide whether the item(s) is eligible for exchange, return or refund.

Refer to our Terms and Conditions for more information on our Exchange, Return and Refund Policies.