When buying a new mattress, especially from Megafurniture online, it's normal to feel excited and overwhelmed. Who doesn't want to upgrade their sleep quality anyway? The mattress delivery signifies that the wait is over and you're one step closer to a more rejuvenating night's sleep. But before your mattress arrives at your home, there are a few things you can do to make the delivery seamless.
We listed some trusted tips based on our team's mattress delivery experience to make sure your mattress drop-off goes as smoothly as possible.
Confirm the Delivery Details
Track your order or connect with the customer service team to confirm your mattress delivery date and time frame. This is to ensure that someone eligible is at home when the mattress delivery team reaches the destination. Make sure you have the right address and contact person.
When shopping for your mattress at Megafurniture, you may write your preferred day and time of delivery in the notes section on the checkout page. If you're buying some bedding pieces alongside the mattress, check with the customer service team if you can get the products on the same day. Our logistics team will inform you about the timetable the day before the delivery. Generally, we deliver items Mondays through Fridays, excluding public holidays. Saturday deliveries will come with an additional charge. If you have questions regarding your mattress delivery, you may chat with our team online or contact us via WhatsApp at 6950 2657.
Be Attentive to Your Phone During the Delivery Day
Keep your phone accessible in case the delivery team reaches out for the location or additional arrangements.
Clear the Path for Delivery
To enjoy a hassle-free delivery service, it's crucial to prepare the path directly leading to your bedroom or where you intend to place your mattress. This is also true for compact mattresses in a box because you need enough space to break in your new mattress. Clearing the pathways includes the driveway, the stairs, the doors, the removal of furniture pieces that can obstruct the movement of the delivery team, and the space in your bedroom. Before the delivery day, try walking through the path that the personnel will pass through and looking at potential obstructions that you can remove or relocate.
In case they need to use the stairs, make sure you have enough headroom, especially for king-sized mattresses. We have beds in boxes that are easier to carry and assemble straight in the room for those who have smaller spaces with less clearance. Our team is attentive when preparing the mattress for a smoother break-in process.
Remove anything that might get in the way of the delivery team, including some items on the walls or ceiling. You should also be mindful of items that can be hit and broken, like vases and frames. Relocate the furniture pieces around your bed frame to give the team enough space to assemble your mattress.
Consider allowing more space if you also avail of a mattress disposal service.
Ready Your Old Mattress If Requesting Removal
Readily remove the pillows, comforter, bedsheet, mattress protector, or anything else that comes with your old mattress. It will be great if you also take the time to wash them before your new mattress arrives. What's better than laying clean and fresh bedding on your new mattress? Also, note that the delivery person may not be able to accept requests for the disassembling or relocation of furniture pieces or other items in your home that may obstruct the delivery process due to some precautions.
Allow Enough Time to Accept the Delivery
Our team will arrange a window for delivery to give you ample time to prepare. However, although there is a window time, it is better to block a larger portion of your schedule for the delivery in case there are unexpected delays caused by heavy traffic or weather conditions. Again, make sure your phone is accessible during these situations.
Practice Health and Safety Precautions During the Delivery
To ensure your and our team's safety and welfare, we highly encourage you to practice social distancing during the mattress delivery. Rest assured that our delivery team will give their utmost effort to provide you with a safe delivery process.
Check the Product Upon Delivery
To make sure you get the best quality possible, we highly recommend inspecting the new mattress to confirm if the setup is already suitable.
Important Note on Your New Mattress
There are various types of mattresses at Megafurniture. Some mattresses are delivered in a vacuum-sealed box called "beds in boxes," which are easier to bring in but require time to break into their proper sizes. Other mattresses are not compressed like traditional spring mattresses. These require more room during delivery.
Note that the mattress needs time to soften up. This might take a few days to be fully comfortable and will continue to improve within a few months. Your body will be accustomed to the feel of your old mattress if you've been using it for years, no matter how worn and saggy it is. Because of this, it will take time for you to adjust to your new mattress. There's no need to worry because this is normal for new mattresses, couches, or chairs that include cushions and posture support.
A newly purchased mattress, particularly a memory foam mattress, will emit a new mattress odour for several hours or days. If you want a mattress with a lighter off-gassing smell, go for a latex mattress.
Ask Questions
Before the delivery team leaves, make sure all your inquiries are answered and cleared so you can enjoy your mattress better. If you have further questions, even after the delivery, feel free to reach out to our team. We strive to give you a smooth and fulfilling experience throughout.
Enjoy Your New Mattress
After breaking in your new mattress, you can fully enjoy a more comfortable and restful night's rest.
Ready to upgrade your sleep quality? Check out Megafurniture's premium and affordable mattresses in Singapore. For more inquiries regarding our delivery service, visit our FAQ page or get in touch with our team.