After Sales
Maxi Home is here to help with order updates, delivery, assembly, returns, warranty support, and product concerns, so you can shop for your home with more confidence.
Need help with your order? Our customer service team can guide you through the next step.
How Can We Help?
Order Support
Get help with order updates, invoices, or changes.
Delivery & Assembly
Receive delivery coordination and assembly support.
Returns & Refunds
Get guidance for eligible return requests.
Wrong, Faulty, or Damaged Item
Report product issues for quick review.
Warranty Support
Submit warranty concerns for assessment.
Showroom Support
Visit our showrooms for in-person guidance.
How It Works
Contact Us
Reach out by phone, email, or WhatsApp. Please include your order number so our team can check your request faster.
Share The Details
Tell us what you need help with. For product concerns, send clear photos or videos, your invoice number, and a short description of the issue.
We Review And Assist
Our team will review your case and advise on the next step. This may include order guidance, delivery advice, return instructions, repair assessment, or replacement review, depending on the situation.
Delivery and Assembly Support
We help coordinate delivery after your order is ready. Choose your preferred delivery date and we’ll confirm the time range before delivery.
- Check lift access, doorway space, and building rules before delivery.
- If the item cannot fit through the lift, our team will assess whether staircase delivery can be done safely.
- Most furniture items include assembly unless otherwise stated.
Returns and Refunds
Return requests must meet the conditions in our return and refund policy.
- Products should be unused, undamaged, in resalable condition, and returned with original packaging fully intact.
- Some products are not eligible for return, including selected customised, clearance, assembled, opened, or used items.
- Return-related fees may apply, including delivery and restocking fees.
Warranty Support
We support customers with eligible warranty concerns. Please send:
- Your order invoice number
- Date of purchase
- Clear photos of the issue
- A short explanation of the problem
Our team will assess the case and advise whether repair, replacement review, or another next step applies.
Wrong, Faulty, or Damaged Item
Please check your furniture when it arrives. If you receive a wrong, faulty, or damaged item, contact us as soon as possible.
Send photos or videos of the item together with your order number. Our team will check the issue and advise on the next step.
Report an Item Issue
Visit MegaFurniture in Person
See more before you decide. Compare furniture in real room settings, check colours and materials, and get a better sense of size before buying.
MegaFurniture Prestige
134 Joo Seng Road, Level 2
Singapore 368359
11:30am to 9:00pm
MegaFurniture Giant Tampines
21 Tampines North Drive 2, #03-01
Singapore 528765
10:00am to 10:00pm
Contact Information
Customer Service Working Hours
Monday to Friday
9:00am to 6:00pm
Phone
Bulk Orders
Frequently Asked Questions
How do I contact MegaFurniture about my order?
Please contact our customer service team by phone, email, or WhatsApp. Include your order number so we can check your request faster.
What should I do if I receive a wrong or damaged item?
Please contact us as soon as possible with your order number, photos, or videos. Our team will review the issue and advise on the next step.
Does MegaFurniture provide assembly?
Most furniture purchases include assembly unless otherwise stated. Please check the product page or contact our team if you are unsure.
Can I return my furniture?
Eligible items may be returned based on MegaFurniture’s return and refund policy. Products must meet the return conditions, and fees may apply.
Can I choose my delivery date?
You may indicate your preferred delivery date when placing your order. The final delivery time range will be confirmed before delivery.
Does my furniture come with a warranty?
Eligible furniture items may come with warranty support for manufacturing defects, unless otherwise stated. Mattress warranties may vary by model and manufacturer.
What should I do if my furniture cannot fit into the lift?
Please inform our team as early as possible if you expect access issues. If the item cannot fit into the lift during delivery, our team will assess whether staircase delivery can be done safely.
Shop with More Confidence at MegaFurniture
Furniture is a big part of your home, and support after purchase matters. MegaFurniture gives Singapore customers clearer help with delivery, assembly, returns, warranty concerns, product issues, and showroom guidance.
Shop online, visit our showrooms, or contact our team when you need help.