After Sales Support
You Can Count On
How Can We Help?
Order Support
Help with order updates, invoices, delivery schedules, and order changes.
Delivery & Assembly
Coordinate deliveries and professional furniture assembly.
Returns & Refunds
Guidance on eligible returns and refund requests.
Warranty Claims
Submit warranty requests and receive assessment support.
Wrong, Faulty or Damaged Item
Report issues quickly with photos or videos for faster resolution.
Showroom Assistance
Visit our experience centres for in-person support.
Why Shop at MegaFurniture
Contact Us
Reach us via phone, WhatsApp, or email.
Share Your Details
Provide your order number together with photos or videos if applicable.
Assessment
Our team reviews your case and recommends the most suitable solution.
Resolution
We will arrange the appropriate next step, whether that is delivery assistance, repairs, replacement assessment, warranty support, or return guidance.
Delivery & Assembly
We coordinate every delivery with care, from confirming your preferred date to professional assembly once your furniture arrives, so your new pieces are ready to enjoy with minimal fuss.
- Schedule your preferred delivery date
- Delivery confirmation before arrival
- Professional furniture assembly
- Lift and staircase access assessment
- Building access coordination
Returns & Refunds
Return requests are assessed against our return and refund policy. Here is what you need to know before submitting a request.
Products must be unused
Original packaging required
Eligible items only
Restocking or delivery fees may apply
Warranty Support
If your furniture develops a manufacturing fault within its warranty period, our team will guide you through the claims process from start to finish.
To get started, please prepare:
- Order number
- Date of purchase
- Photos
- Videos
- Description of issue
Warranty coverage varies by product and manufacturer. Please check your warranty card or product page for details.
Our Furniture Showroom Locations
MegaFurniture Flagship
Flagship
MegaFurniture East
Giant Tampines