Key Points:
- Free delivery is available for orders above S$300, provided the location is accessible by elevator.
- Standard delivery fees apply for orders below S$300, with specific rates based on the purchase amount.
- Additional S$80 surcharge forย Saturday delivery for Landed, HDB, and Condominiums.
- Staircase delivery fees are calculated based on the number of non-lift accessible floors and the type of item.
- Our return and exchange policies are designed to address any issues with deliveries promptly.
Types of Delivery Services and Charges
At Megafurniture, we offer a variety of delivery services tailored to meet different customer needs:
- Standard Delivery:ย Our most commonly used service, ideal for the majority of our customers.
- Expedited Delivery:ย For those who need their items sooner, we offer expedited delivery at an additional cost.
- White-Glove Delivery:ย This premium service includes delivery, unpacking, and assembly of your furniture, ensuring a hassle-free experience.
Breakdown of Delivery Charges
Self-Collection and Installation:
- Self-Collection: There are no delivery charges if you choose to collect your purchase from our warehouse.
- Installation Charges: Generally, there are no installation charges unless specified otherwise at the time of purchase.
Free Delivery:
- Eligibility: Orders must be at least S$300 to qualify for free delivery.
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Accessibility Requirement: To qualify for free delivery, your delivery location must be accessible by an elevator or lift, or be on the same floor as the goods loading/unloading area.
Standard Delivery Fees:
- For purchases below S$50: S$6.90
- For purchases below S$100: S$12.90
- For purchases below S$200: S$16.90
- For purchases below S$300:ย S$19.90
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After Hours Delivery Fees:
Deliveries scheduled for Saturday delivery incur an S$80 surcharge per item.- For example, a delivery slot from 3 pm to 6 pm will not incur a surcharge.
- A delivery slot from 4 pm to 7 pm will incur an S$80 surcharge.
Delivery Surcharge for Saturday:
An S$80 surcharge applies for HDB, Condominiums, and Landed properties.
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Special Offers and Discounts
We frequently offer promotions and seasonal discounts that can significantly reduce your delivery charges.
Megafurnutureโs Delivery Policies
Delivery Area Coverage
Megafurniture delivers to a wide range of regions, with some exceptions and additional charges for specific areas:
- There is a S$30 surcharge for deliveries to Sentosa, Jurong Island, and Military Camps.
- Additional charges may apply for remote or less accessible areas.
Delivery Timeframes
Standard Delivery Times:
- Our standard delivery window is 3 hours.
- Expedited and same-day delivery options are available for an additional fee.
Factors Affecting Delivery Times:
- Unforeseen circumstances such as traffic, weather conditions, or logistical issues may cause delays.
- We strive to inform customers promptly if there are any delays in the delivery schedule.
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Preparation and Receiving Delivery
Preparing for Delivery
To ensure a smooth delivery experience, we recommend that customers:
- Clear the delivery path of any obstacles.
- Inform the building management about the delivery to avoid access issues.
- Be available during the scheduled delivery time.
Receiving Your Order
When your order arrives:
- Inspect the items for any damage or missing parts.
- Sign the delivery note to confirm receipt.
- If there are issues, report them immediately to our customer service team for prompt resolution.
Returns and Exchanges
Return Policy
We have a clear and customer-friendly return policy:
- Items can be returned under specific conditions, such as manufacturing defects or wrong deliveries.
- The return process typically involves contacting our customer service, providing proof of purchase, and following the given instructions.
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Exchange Policy
Our exchange policy is designed to be straightforward:
- Items can be exchanged if they meet the necessary conditions.
- Additional costs may apply for exchanges, depending on the situation.
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Customer Service and Support
For any delivery-related questions or issues, our customer service team is ready to assist you. You can reach us through our hotline or email, and we are committed to providing you with the best possible support.
FAQs
What are the delivery charges for orders below S$50?
The delivery charge is S$6.90.
Is there a surcharge for after-hours delivery?
Yes, an S$80 surcharge applies for deliveries scheduled after 6 pm.
What should I do if my delivery is delayed?
Contact our customer service for updates and assistance.
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Final Thoughts
At Megafurniture, our goal is to provide not only quality furniture but also a seamless and transparent delivery experience. Understanding our detailed delivery charges and policies helps you make informed decisions, ensuring that your shopping journey is smooth and hassle-free. From self-collection options to various delivery services, and clear guidelines on returns and exchanges, we are committed to making your experience with us as pleasant as possible. By staying informed and prepared, you can enjoy the convenience and reliability of Megafurniture's services, knowing that our dedicated team is always here to support you.