You’ve purchased a dining table from a furniture store online but decided to return it due to its size issues. You’ve followed the return process stated in the shop’s website and was assured that your refund would be processed within 14 working days. However, it’s been three weeks, and you haven’t seen any refund in your bank account.
If you are in this situation, you might be worried and unsure about what steps to take next.
We understand that waiting for a refund can be a frustrating experience. Delays can cause stress and inconvenience, which is why we’ve put together this guide to help you troubleshoot any issues and resolve your refund concerns promptly.
Key Takeaways:
- Ensure the 14 working days have truly passed before taking further steps.
- Different methods have different processing times; check the specific policies.
- Have your order number and payment details ready when reaching out to customer service.
- Emails and notifications, including spam/junk folders, might have updates on your refund status.
- If no response is received, follow up with customer support to ensure your case is being addressed.
Troubleshooting Guide To Resolve Delayed Refunds For Online Furniture Shopping
If your refund has exceeded the estimated time, follow these steps to troubleshoot and resolve the issue promptly.
1. Check Refund Status
Before taking any action, verify that the standard 14 working days for processing have indeed passed. Here's how:
- Double-check the refund processing period from the date you received the confirmation of your refund request.
- Go through your bank or credit card statements for any credited amounts you might have overlooked.
2. Confirm Payment Method
Different payment methods can have varying processing times. Ensure you’ve confirmed the details:
- Verify whether you used PayPal, a credit card, or a bank transfer for your purchase.
- Review the refund policies associated with your payment method. Some methods may take longer to process refunds than others.
3. Contact Customer Support
If the refund period has indeed exceeded the expected time frame, it’s time to reach out:
- Prepare your order number and payment details for reference.
- Contact our customer support team via email at enquiry@megafurniture.sg or call us at 6950 2657. Providing detailed information will help expedite the resolution.
4. Review Communication
Often, updates on your refund status might be communicated through email. Ensure you’ve checked all possible sources:
Tip: It’s always advisable to communicate thru email so that you can keep track of your communication with the customer service.
- Look for any emails or notifications from us regarding your refund status.
- Don’t forget to check your spam or junk folders for any missed messages.
5. Follow Up
If you haven’t received a response within a reasonable time after contacting support, a follow-up is essential:
- Reach out again to our customer support team with a polite follow-up, referencing your previous communication. This helps ensure your case is being actively addressed.
Megafurniture Is Here To Help
For any further assistance, please contact our customer support team at enquiry@megafurniture.sg or call us at 6950 2657. We appreciate your patience and understanding as we work to resolve your refund concerns promptly.
Customer Service Working Hours:
Mon-Fri, 11am to 7pm, excluding PH.
If you’re now confident to shop, visit Megafurniture for a wide range of high-quality furniture options. From stylish sofas to elegant dining tables, we have something to suit every taste and budget.
Visit Us:
West Experience Centre: Luxeworld (Toh Tuck)
3 Toh Tuck Link #01-02 S(596228)
East Experience Centre: Luxeworld (Paya Lebar)
3 New Industrial Rd, Level 2 Kimly Building, S(536197)
By following these steps, you can effectively troubleshoot and address any delays in receiving your refunds. Rest assured, we’re dedicated to providing you with the best possible service and ensuring your satisfaction with every purchase.
Frequently Asked Questions:
What are the charges when I return my products?
When returning products to Megafurniture, a full refund excludes delivery, assembly, and other fees. Additional charges apply for staircase delivery, specific delivery locations, and delivery timings. Products must be unused, undamaged, and in original packaging. Exclusions include customized items, clearance products, and on-site assembled goods. For more info, you may check here.
I've accepted a product that I do not require any more / am not satisfied with. What can I do?
We're sorry you're dissatisfied with your Megafurniture purchase. Returns must be requested within 24 days and products must be unused and in original packaging. Exclusions include customised, clearance, and on-site assembled items. Refunds exclude delivery fees, and additional charges may apply for returns. Contact us for assistance.
What is your Exchange Policy?
For exchanges, return the product and place a new order. Exchanges after delivery are treated as returns for furniture and furnishings. Electrical appliances and lighting can be exchanged within 7 days for manufacturing defects only. Our return and refund policy applies.
What is your Return and Refund Policy?
If you're dissatisfied, return products within 24 days for a refund, excluding fees for delivery, assembly, and surcharges. Products must be unused, in original packaging.
Exclusions: customised, clearance, on-site assembled items, and certain categories. Additional fees apply for staircase, location, and timing. Refunds processed within 14 days.
How will I be refunded?
Refunds for cash on delivery will be made via bank transfer. Credit card payments will be refunded to the original payment method within 14 working days. PayPal, ShopBack PayLater, Pace, Atome, and GrabPay refunds follow their respective policies.