We know how much thought and care goes into choosing the perfect piece of furniture for your HDBs, condo or landed houses. Buying furniture is not just about filling a space, or just simply to keep up with the latest trend. It’s about creating a place where you and your loved ones can build core memories together. That’s why we want to ensure that if things don’t turn out as expected, you have a hassle-free way to make it right. Thus, this return and refund policy guide is written just for you.
Key takeaways from this guide:
- Request a return within 24 days from the delivery date for a full refund (excluding certain fees).
- Customised products, clearance items, and used or damaged goods cannot be returned.
- Returns must be unused, undamaged, and in original packaging, with additional fees for certain delivery conditions.
- Refunds processed promptly through the original payment method, with cash on delivery refunds via bank transfer within 14 working days.
- Our friendly team is ready to assist with returns and queries to ensure a smooth shopping experience.
Why Return and Refund Policy Is Important To Us?
Your Satisfaction, It’s Megafurniture’s Commitment!
We understand how it feels when you are eagerly waiting for your sofa for days, or even weeks..The one you imagined sinking into after a long day. But when it arrives, it doesn’t quite fit the way you hoped.
We get it- these unexpected things happen. That’s why Megafurniture offers a generous return policy. If you’re not 100% satisfied with your purchase, you can request a return within twenty-four (24) days from the delivery date for a full refund. No fuss, no stress. Just pure peace of mind.
Megafurniture’s Return and Refund Highlights
What Can You Return?
Megafurniture is here to make things right, but just like any other shop, we have a few exceptions.
Below are the exceptions:
- Customised products
- Clearance items
- Products requiring on-site assembly
- Modular wardrobes
- Bedroom sets
- Items not in their original, unopened condition
- Products that have been used, stained, damaged, or altered in any way
- All electrical appliances, air conditioners, and lighting
In a nutshell, as long as your item is unused, undamaged, and in its original packaging, you’re good to go!
Understanding the Process
Returning something shouldn't be a headache. Here’s how we make it simple:
- Staircase Delivery Charges: If your place is not accessible by lift, a surcharge based on the number of floors our movers need to climb will apply. This fee will also apply to the return trip.
- Delivery Location Surcharge: Some areas have delivery surcharges which are not refunded and will apply again if the return involves these locations.
- Delivery Timing Surcharge: Returns scheduled after 7pm will incur a surcharge, applicable again for the return trip.
We’ll schedule the pickup based on our available logistics. There’s only one thing that we will ask of you. Please make prior arrangements before making your trip to our warehouse for a hassle-free transaction, otherwise, the returns won’t be accepted. For more details about the return and refund process, you may find it here.
How To Get Your Refund?
For local orders, returns are free. Here’s how we process refunds:
Cash on Delivery: Refunds via bank transfer within fourteen (14) working days.
Credit Card/Installment Payment Plan: Refunds processed via the original payment method.
PayPal: Refunds follow PayPal’s refund procedures. For more details, click here.
Normally, our team will make sure that the refund process will be efficient, so that you can have your funds back in no time.
Why Megafurniture Cares?
At Megafurniture, we are not only focusing on selling furniture. We always make sure that we help you gain a positive shopping experience. We are committed to being there for you every step of the way. We know how much your heart goes into making your home special.
If you have any questions, or need assistance with the return process, our friendly and knowledgeable customer service team is here for you. Please feel free to ring them up at 6950 2657 or send an email at enquiry@megafurniture.sg.
Customer Service Working Hours:
Mon-Fri, 11am to 7pm, excluding PH
We hope this guide makes our return and refund policy clear and easy to navigate. Remember, we’re here to make your home furnishing experience as wonderful as possible. And if you are all set to buy that sofa, or console table so that you can already tick-off that from your bucket list, then feel free to browse our stunning collections today at Megafurniture. And if you are in the mood for some personal shopping experience, well, see you soon at our showroom!
Visit Us:
West Experience Centre: Luxeworld (Toh Tuck)
3 Toh Tuck Link #01-02
Singapore 596228
Opens Daily: 11:30am to 9pm
Directions Here
East Experience Centre: Luxeworld (Paya Lebar)
3 New Industrial Rd, Level 2 Kimly Building
Singapore 536197
Opens Daily: 11:30am to 9pm
Directions Here