You’ve recently received your new furniture, and you’re excited to see how it transforms your space. But, you’ve noticed a scratch, dent, or some other damage. We know it’s something that can be handled smoothly. Trust us. All you need is a step-by-step guide to tackling this situation like a pro.
Key Takeaways:
- Inspect and assess your furniture for any damage as soon as it's delivered to address issues promptly.
- Take clear photos of the damage and the entire piece, and keep records of your order and receipts.
- Reach out to the retailer’s customer care with all your documentation and details about the damage.
- Stay in touch with customer care and follow up if necessary to ensure your claim is processed.
Steps to Take for Damaged Furniture Delivery
Step 1: Assess the Damage
First things first, take a deep breath. Now, let’s inspect that damage:
- Get up close and personal with your furniture. Look for any scratches, dents, or other damage. Is it a tiny scratch or something more serious?
- Make sure the damage hasn’t affected the overall structure. Is it just a cosmetic issue, or is there a real problem with the piece?
- Jot down some notes about what you see. Where is the damage? How bad is it?
Step 2: Document Everything
Documentation is key here. You want to make sure you have all the evidence you need to report the damage:
- Grab your phone and take clear photos from different angles. Make sure the lighting is good so the damage is visible.
- Don’t forget to take a picture of the entire piece of furniture to show context.
- Include shots of the receipt, order number, and any damaged packaging.
Step 3: Contact Customer Care
Now that you’ve got all your documentation ready, it’s time to get in touch with customer care. Here’s how:
- Check your retailer’s website, your receipt, or the order confirmation email for the customer service contact details.
- When you reach out, provide all the details you’ve gathered. This includes the photos, descriptions of the damage, and your order number.
- Explain the situation calmly and clearly. Let them know the damage was discovered upon delivery.
Step 4: Follow Up and Resolve
The customer care team should guide you through the next steps, but here’s what usually happens:
- They’ll review your photos and documentation to understand the issue.
- Depending on their policy, they might offer you a replacement, repair, or refund.
- Keep in touch with customer care and follow up if you don’t hear back in a reasonable time frame.
Finding damage on your new furniture isn’t the end of the world, though it can be super frustrating. But with these steps, you’ll have the situation under control in no time. Quick action, thorough documentation, and clear communication are your best friends here.
At Megafurniture, we’re dedicated to making sure your furniture shopping experience is as smooth and enjoyable as possible. Happy decorating!
Need more advice or have questions about your furniture delivery? Visit our Help Centre online or contact us directly at enquiry@megafurniture.sg. Don’t forget to follow us on social media for the latest updates, tips, and exclusive offers!
And if you ready to shop for a new furniture from us and wanted to check it personally, you can pay us a visit at these two new furniture experience centres below:
Maxi Home Joo Seng
134 Joo Seng Level 2
Singapore 368359
Opens Daily: 1130am to 9pm
Maxi Home West
3 Toh Tuck Link #01-02
Singapore 596228
Opens Daily: 1130am to 9pm
Frequently Asked Questions:
Who is responsible for furniture damage during shipping or delivery?
The responsibility for furniture damage during shipping or delivery typically falls on the retailer or the delivery service. Most reputable furniture companies have insurance or policies in place to cover damages that occur in transit. Always check the terms and conditions provided by the retailer regarding delivery and damage claims.
How should you handle a damaged item upon delivery?
If your furniture arrives damaged, here’s what you should do:
- Before the delivery team leaves, inspect the furniture carefully for any signs of damage.
- Take clear photos of the damage and the entire piece of furniture.
- If possible, note the damage on the delivery receipt or inform the delivery team immediately.
- Reach out to the retailer’s customer care department with the photos and details of the damage to report the issue and start the resolution process.
How do I claim furniture delivery damage?
To claim furniture delivery damage, follow these steps:
- Collect all necessary information, including photos of the damage, the order number, and any relevant receipts.
- Reach out to the retailer’s customer care team via their website, email, or phone.
- Provide all the documented information to the customer care representative. Follow any additional instructions they provide to process your claim.
- Stay in touch with customer care to ensure your claim is being processed and resolved.
Should you accept a damaged delivery?
It’s generally advised not to accept a damaged delivery without noting the damage. Here’s what to do:
- Always inspect your furniture before signing any delivery receipt.
- If you notice damage, note it on the delivery receipt or refuse the delivery if the damage is severe.
- Immediately report the issue to the retailer’s customer care team to arrange for a replacement or repair.